How it works
A luxury process has to feel controlled.
For high-ticket custom stone work, communication is the product. The Australian workflow makes decisions, approvals, and responsibilities visible.
Workflow
From room brief to installed piece.
- 01
Consult
We clarify room, dimensions, project timing, delivery city, budget, access risk, and whether the piece is homeowner, trade, architectural, or hospitality-led.
- 02
Select stone
You receive stone direction, sample options, and guidance on variation, finish, edge profile, durability, and suitability for the intended use.
- 03
Quote
We prepare an Australian quote with AUD pricing, payment stages, lead-time assumptions, delivery/access notes, and written specifications.
- 04
Produce
Production begins after deposit and written approval, with QC imagery and stone expectations confirmed before shipment where available.
- 05
Deliver
White-glove delivery and installation are planned around lifts, stairs, building rules, site access, stone handling, and inspection requirements.
Risk reduction
The earlier we clarify, the fewer expensive surprises later.
Lead time, stone variation, access, installation, and approvals should be discussed before deposit.
Are prices shown in Australian dollars?
Yes. Public pricing is shown as AUD from-pricing. Final quotes depend on stone, dimensions, finish, edge profile, freight, delivery access, installation assumptions, and GST treatment.
Can designers apply for trade pricing?
Yes. Interior designers, architects, hospitality procurement teams, sourcing firms, and professional stylists can apply for Australian trade access.
How long does production take?
Most made-to-order pieces should be planned around a 14 to 15 week production window before international freight and white-glove delivery coordination. Exact timing is confirmed in the quote.
Can I order a custom size or stone?
Yes. Shape, size, material, edge profile, finish, and delivery planning can be specified for many pieces. Custom work requires written approval of details before production.
How do you manage natural stone variation?
Variation is treated as part of the value of the work. Samples, written disclosures, stone review, and QC imagery help colour, veining, fissures, pores, and movement get understood before approval.
What happens after I submit a quote request?
The Australian team reviews the brief, checks missing quote inputs, confirms whether samples or a consultation are needed, then moves the project into the quote workflow.
Next step
Ready to turn a room into a quote?
Send the constraints and we will route it through the Australian project pipeline.